Our Shipping Policy
Welcome to Akinci Strength's Shipping Policy. We are committed to providing you with clear, transparent, and prompt shipping services. For standard delivery, we strive to process and ship your orders within 3-5 business days, ensuring your products arrive in a timely manner. Please note that additional charges may apply for shipping to countries such as New Zealand (NZ) and Australia (AUS).
Be aware that shipping during public holidays may result in delays, as these are not considered business days. Our business days include weekdays only, and for your convenience, we request that all orders are placed before 8 PM Singapore time to be included in that day's processing cycle.
We appreciate your understanding and cooperation, and we are dedicated to ensuring your shopping experience with us is seamless and positive. Thank you for choosing Akinci Strength.
Shipping Methods and Timeframes
At Akinci Strength, we are dedicated to offering a variety of shipping options to meet your needs and ensure your orders arrive in a timely manner. Below are our shipping methods, estimated delivery times, and key conditions:
APO Shipping:
- Delivery Time: 3-5 Business Days (weekends not included).
- Order Cutoff: Must be made before 8 PM for same-day processing.
- Extended Shipping: 9-12 Business Days, with additional fees applicable.
- Note: Please include your telephone number as your military base may need to contact you for verification.
Standard Shipping:
- Delivery Time: 3-5 Business Days (weekends not included) for countries like the USA and Singapore. 7-9 Business Days for other destinations.
- Order Cutoff: Orders must be placed before 8 PM for same-day processing.
- Fees: Free for specific countries but may incur a charge for others.
Express Shipping:
- Cost: $19.99 - $29.99 USD, depending on the destination.
- Delivery Time: 2-3 Business Days (weekends not included) to ship; overall delivery within 4-6 Business Days.
- Order Cutoff: Orders must be made before 8 PM for same-day processing.
Please be aware that holidays, severe weather conditions, and unexpected logistics complications can affect delivery times. If you find that we do not ship to your address, unfortunately, this means our services are not available in your region.
We strive to ensure that all our shipping options provide convenience and meet your expectations. Thank you for choosing Akinci Strength for your fitness needs.
3. Shipping Carriers and Methods:
At Akinci Strength, we primarily utilize UPS for our standard shipping needs, ensuring reliability and efficient service. For expedited shipping, we opt for FEDEX to guarantee faster delivery times, although we might switch to DHL Express, Aramex, or similar services based on the package's destination and size. For more economical or smaller packages, China Post is our go-to carrier, providing a cost-effective solution without compromising on service quality.
4. Customs, Duties, and Pickups:
Please be aware that while we strive to make shipping as smooth as possible, Akinci Strength does not collect taxes or import fees associated with your order. These are typically determined and collected by your local customs authorities. Should there be any applicable fees, you will be directly notified by the respective customs department. We kindly remind our customers to be prepared for any additional charges that may apply to their shipment.
Furthermore, as we do not have physical store locations, we are unable to offer in-store pickups. All purchases made with Akinci Strength will be delivered directly to your doorstep for your convenience. In certain cases, local couriers might reach out to you prior to delivering your package, ensuring that you are available to receive your order safely and securely.
5. Local Delivery Communication:
For local deliveries, the courier service may contact you before delivering the package to ensure a successful handover. We advise providing a valid and accessible contact number during checkout to facilitate this process. This proactive approach helps avoid any potential delays or issues in receiving your order, ensuring a smooth and satisfactory delivery experience.
Remember, our commitment is to provide you with transparent and efficient shipping services. If you have any questions or concerns about our shipping policies, please feel free to reach out to our customer support team.
6. Tax Policy:
Please note that at Akinci Strength, we do not collect taxes directly through our website. However, depending on your location, you might be subject to import duties, taxes, or other customs-related charges. These charges are typically determined and collected by your local customs authorities upon arrival in your country. Akinci Strength is not responsible for these fees, and we have no control over what they may be. Customers are responsible for all additional charges that arise from customs, so we recommend checking with your local customs office for more information.
7. Returns, Refunds, and Replacements:
Akinci Strength strives to ensure the highest quality in all of our products. However, we understand that issues may arise. Please note that we do not offer returns or exchanges. Instead, we provide refunds or replacements for items that arrive damaged.
If you receive a damaged item, you must report this to us within 7 days of delivery. We will verify the delivery date on our end before proceeding. To facilitate this process, please provide clear photographic evidence of the damage. After reviewing the claim, we will offer a refund or replacement as deemed appropriate. This policy ensures that all parties are treated fairly and that issues are resolved swiftly.
Please understand that this policy is in place to protect the integrity of our products and services while ensuring customer satisfaction. If you have any concerns or questions about a received item, do not hesitate to contact our customer service team for assistance.
9. Order Tracking:
Once your order is dispatched from Akinci Strength, you can easily track its journey to your doorstep. Simply visit our website and click on "Track Orders" at the top of the page. This link will redirect you to a page powered by Aftership, where you can enter your tracking number and receive real-time updates on your shipment's status.
We encourage you to utilize this feature to stay informed about your order's progress and estimated delivery time. This transparency is part of our commitment to providing you with a seamless shopping experience from start to finish.
Thank you for choosing Akinci Strength. We value your trust and are dedicated to delivering quality and satisfaction with every order. If you have any further questions or need assistance with your order, our customer service team is here to help.
